Terms & Conditions



I. Acceptance of terms

Thank you for using VeggiesWala. These Terms of Service (the "Terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the VeggiesWala website at www.VeggiesWala.com (the "Site") and any related mobile or software applications ("VeggiesWala Platform") including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the "Services").

These Terms are effective for all existing and future VeggiesWala customers, including but without limitation to users having access to 'restaurant business page' to manage their claimed business listings.

Please read these Terms carefully. By accessing or using the VeggiesWala Platform, you are agreeing to these Terms and concluding a legally binding contract with VeggiesWala Private Limited (formerly known as VeggiesWala Private Limited ) and/or its affiliates (excluding VeggiesWala Foods Private Limited) (hereinafter collectively referred to as "VeggiesWala"). You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the VeggiesWala Platform is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate.

In order to use the Services, you must first agree to the Terms. You can accept the Terms by:

  • Clicking to accept or agree to the Terms, where it is made available to you by VeggiesWala in the user interface for any particular Service; or
  • Actually using the Services. In this case, you understand and agree that VeggiesWala will treat your use of the Services as acceptance of the Terms from that point onwards.

II. Definitions

Customer

"Customer" or "You" or "Your" refers to you, as a customer of the Services. A customer is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using the Services including without limitation a user having access to 'restaurant business page' to manage claimed business listings or otherwise.

Content

"Content" will include (but is not limited to) reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data. "Your content" or "Customer Content" means content that you upload, share or transmit to, through or in connection with the Services, such as likes, ratings, reviews, images, photos, messages, chat communication, profile information, or any other materials that you publicly display or displayed in your account profile. "VeggiesWala Content" means content that VeggiesWala creates and make available in connection with the Services including, but not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports and other usage-related data in connection with activities associated with your account and all other elements and components of the Services excluding Your Content and Third Party Content. "Third Party Content" means content that comes from parties other than VeggiesWala or its Customers and is available on the Services.

Restaurant(s)

"Restaurant" means the restaurants listed on VeggiesWala Platform.

Merchant(s)

Merchant means the merchant(s) listed on the VeggiesWala Platform and offering its Nutrition Products (defined herein below) to the Customers.

III. Eligibility to use the services

  1. You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.
  2. Compliance with Laws. You are in compliance with all laws and regulations in the country in which you live when you access and use the Services. You agree to use the Services only in compliance with these Terms and applicable law, and in a manner that does not violate our legal rights or those of any third party(ies).

IV. Changes to the terms

VeggiesWala may vary or amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of VeggiesWala Platform after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.

V. Translation of the terms

VeggiesWala may provide a translation of the English version of the Terms into other languages. You understand and agree that any translation of the Terms into other languages is only for your convenience and that the English version shall govern the terms of your relationship with VeggiesWala. Furthermore, if there are any inconsistencies between the English version of the Terms and its translated version, the English version of the Terms shall prevail over others.

VI. Provision of the services being offered by VeggiesWala

  1. VeggiesWala is constantly evolving in order to provide the best possible experience and information to its Customers. You acknowledge and agree that the form and nature of the Services which VeggiesWala provides, may require affecting certain changes in it, therefore, VeggiesWala reserves the right to suspend/cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on the site without any prior notice.
  2. We, the software, or the software application store that makes the software available for download may include functionality to automatically check for updates or upgrades to the software. Unless your device, its settings, or computer software does not permit transmission or use of upgrades or updates, you agree that we, or the applicable software or software application store, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under the Terms shall be considered part of the Services.
  3. You acknowledge and agree that if VeggiesWala disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content, which is contained in your account.
  4. You acknowledge and agree that while VeggiesWala may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services, VeggiesWala may set such fixed upper limits at any time, at VeggiesWala's discretion.
  5. In our effort to continuously improve the VeggiesWala Platform and Services, we undertake research and conduct experiments from time to time on various aspects of the Services and offerings, including our apps, websites, user interface and promotional campaigns. As a result of which, some Customers may experience features differently than others at any given time. This is for making the VeggiesWala Platform better, more convenient and easy to use, improving Customer experience, enhancing the safety and security of our services and offerings and developing new services and features.
  6. By using VeggiesWala's Services you agree to the following disclaimers:
    • The Content on these Services is for informational purposes only. VeggiesWala disclaims any liability for any information that may have become outdated since the last time the particular piece of information was updated. VeggiesWala reserves the right to make changes and corrections to any part of the Content on these Services at any time without prior notice. VeggiesWala does not guarantee the quality of the Goods, the prices listed in menus or the availability of all menu items at any Restaurant/Merchant. Unless stated otherwise, all pictures and information contained on these Services are believed to be owned by or licensed to VeggiesWala. Please email a takedown request (by using the "Contact Us" link on the home page) to the webmaster if you are the copyright owner of any Content on these Services and you think the use of the above material violates Your copyright in any way. Please indicate the exact URL of the webpage in your request. All images shown here have been digitized by VeggiesWala. No other party is authorized to reproduce or republish these digital versions in any format whatsoever without the prior written permission of VeggiesWala.
    • Any certification, licenses or permits ("Certification") or information in regard to such Certification that may be displayed on the Restaurant's listing page or Nutrition Products’ listing on the VeggiesWala Platform is for informational purposes only. Such Certification is displayed by VeggiesWala on an 'as available' basis that is provided to VeggiesWala by the Restaurant partner(s)/Merchant(s). VeggiesWala does not make any warranties about the validity, authenticity, reliability and accuracy of such Certification or any information displayed in this regard. Any reliance by a Customer upon the Certification or information thereto shall be strictly at such Customer's own risk and VeggiesWala in no manner shall assume any liability whatsoever for any losses or damages in connection with the use of this information or for any inaccuracy, invalidity or discrepancy in the Certification or non-compliance of any applicable local laws or regulations by the Restaurant partner/Merchant.
  7. VeggiesWala reserves the right to charge a subscription and/or membership and/or a convenience fee from a Customer, by giving reasonable prior notice, in respect of any product, service or any other aspect of the VeggiesWala Platform anytime in future.
  8. VeggiesWala may from time to time introduce referral and/or incentive based programs for its Customers (Program). These Program(s) may be governed by their respective terms and conditions. By participating in the Program, Customers are bound by the Program terms and conditions as well as the VeggiesWala Platform terms. Further, VeggiesWala reserves the right to terminate / suspend the Customer's account and/or credits / points earned and/or participation of the Customer in the Program if VeggiesWala determines in its sole discretion that the Customer has violated the rules of the Program and/or has been involved in activities that are in contravention of the Program terms and/or VeggiesWala Platform terms or has engaged in activities which are fraudulent / unlawful in nature. Furthermore, VeggiesWala reserves the right to modify, cancel and discontinue its Program without notice to the Customer.

VII. Use of services by you or Customer

1. VeggiesWala Customer Account Including 'Claim Your Business Listing' Access

a. You must create an account in order to use some of the features offered by the Services, including without limitation to 'claim your business listing' on the Services. Use of any personal information you provide to us during the account creation process is governed by our Privacy Policy. You must keep your password confidential and you are solely responsible for maintaining the confidentiality and security of your account, all changes and updates submitted through your account, and all activities that occur in connection with your account.

b. You may also be able to register to use the Services by logging into your account with your credentials from certain third party social networking sites (e.g., Facebook). You confirm that you are the owner of any such social media account and that you are entitled to disclose your social media login information to us. You authorize us to collect your authentication information, and other information that may be available on or through your social media account consistent with your applicable settings and instructions.

c. In creating an account and/or claiming your business' listing, you represent to us that all information provided to us in such process is true, accurate and correct, and that you will update your information as and when necessary in order to keep it accurate. If you are creating an account or claiming a business listing, then you represent to us that you are the owner or authorized agent of such business. You may not impersonate someone else, create or use an account for anyone other than yourself, provide an email address other than your own, create multiple accounts or business listings except as otherwise authorized by us, or provide or use false information to obtain access to a business' listing on the Services that you are not legally entitled to claim. You acknowledge that any false claiming of a business listing may cause VeggiesWala or third parties to incur substantial economic damages and losses for which you may be held liable and accountable.

d. You are also responsible for all activities that occur in your account. You agree to notify us immediately of any unauthorized use of your account in order to enable us to take necessary corrective action. You also agree that you will not allow any third party to use your VeggiesWala account for any purpose and that you will be liable for such unauthorized access.

e. By creating an account, you agree to receive certain communications in connection with VeggiesWala Platform or Services. For example, you might receive comments from other Customers or other Customers may follow the activity to do on your account. You can opt-out or manage your preferences regarding non-essential communications through account settings.

2. Others Terms

a. In order to connect you to certain restaurants, we provide value added telephony services through our phone lines, which are displayed on the specific restaurant listing page on the VeggiesWala Platform, which connect directly to restaurants' phone lines. We record all information regarding this call including the voice recording of the conversation between you, and the restaurant (for internal billing tracking purposes and customer service improvement at the restaurant's end). If you do not wish that your information be recorded in such a manner, please do not use the telephone services provided by VeggiesWala. You explicitly agree and permit VeggiesWala to record all this information when you avail the telephony services through the VeggiesWala provided phone lines on the VeggiesWala Platform.

b. You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.

c. You agree to use the data owned by VeggiesWala (as available on the Services or through any other means like API etc.) only for personal use/purposes and not for any commercial use (other than in accordance with 'Claim Your Business Listing' access) unless agreed to by/with VeggiesWala in writing.

d. You agree not to access (or attempt to access) any of the Services by any means other than the interface that is provided by VeggiesWala, unless you have been specifically allowed to do so, by way of a separate agreement with VeggiesWala. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.

e. You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services). You shall not delete or revise any material or information posted by any other Customer(s), shall not engage in spamming, including but not limited to any form of emailing, posting or messaging that is unsolicited.

VIII. Content

1. Ownership of VeggiesWala Content and Proprietary Rights

a. We are the sole and exclusive copyright owners of the Services and our Content. We also exclusively own the copyrights, trademarks, service marks, logos, trade names, trade dress and other intellectual and proprietary rights throughout the world (the "IP Rights") associated with the Services and VeggiesWala Content, which may be protected by copyright, patent, trademark and other applicable intellectual property and proprietary rights and laws. You acknowledge that the Services contain original works and have been developed, compiled, prepared, revised, selected, and arranged by us and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitutes valuable intellectual property of us and such others. You further acknowledge that the Services may contain information which is designated as confidential by VeggiesWala and that you shall not disclose such information without VeggiesWala's prior written consent.

b. You agree to protect VeggiesWala's proprietary rights and the proprietary rights of all others having rights in the Services during and after the term of this agreement and to comply with all reasonable written requests made by us or our suppliers and licensors of content or otherwise to protect their and others' contractual, statutory, and common law rights in the Services. You acknowledge and agree that VeggiesWala (or VeggiesWala's licensors) own all legal right, title and interest in and to the Services, including any IP Rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated as confidential by VeggiesWala and that you shall not disclose such information without VeggiesWala's prior written consent. Unless you have agreed otherwise in writing with VeggiesWala, nothing in the Terms gives you a right to use any of VeggiesWala's trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.

c. You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of VeggiesWala; or remove, conceal or obliterate any copyright or other proprietary notice or source identifier, including without limitation, the size, colour, location or style of any proprietary mark(s). Any infringement shall lead to appropriate legal proceedings against you at an appropriate forum for seeking all available/possible remedies under applicable laws of the country of violation. You cannot modify, reproduce, publicly display or exploit in any form or manner whatsoever any of the VeggiesWala's Content in whole or in part except as expressly authorized by VeggiesWala.

d. To the fullest extent permitted by applicable law, we neither warrant nor represent that your use of materials displayed on the Services will not infringe rights of third parties not owned by or affiliated with us. You agree to immediately notify us upon becoming aware of any claim that the Services infringe upon any copyright trademark, or other contractual, intellectual, statutory, or common law rights by following the instructions contained below in section XVI.

2. Your License to VeggiesWala Content

a. We grant you a personal, limited, non-exclusive and non-transferable license to access and use the Services only as expressly permitted in these Terms. You shall not use the Services for any illegal purpose or in any manner inconsistent with these Terms. You may use information made available through the Services solely for your personal, non-commercial use. You agree not to use, copy, display, distribute, modify, broadcast, translate, reproduce, reformat, incorporate into advertisements and other works, sell, promote, create derivative works, or in any way exploit or allow others to exploit any of VeggiesWala Content in whole or in part except as expressly authorized by us. Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to the Services, VeggiesWala Content or our IP Rights.

b. Any violation by you of the license provisions contained in this Section may result in the immediate termination of your right to use the Services, as well as potential liability for copyright and other IP Rights infringement depending on the circumstances.

3. VeggiesWala License to Your or Customer Content

In consideration of availing the Services on the VeggiesWala Platform and by submitting Your Content, you hereby irrevocably grant VeggiesWala a perpetual, irrevocable, world-wide, non-exclusive, fully paid and royalty-free, assignable, sub-licensable and transferable license and right to use Your Content (including content shared by any business user having access to a 'restaurant business page' to manage claimed business listings or otherwise) and all IP Rights therein for any purpose including API partnerships with third parties and in any media existing now or in future. By "use" we mean use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, analyze, promote, commercialize, create derivative works, and in the case of third party services, allow their users and others to do the same. You grant us the right to use the name or username that you submit in connection with Your Content. You irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Your Content brought against VeggiesWala or its Customers, any third party services and their users.

4. Representations Regarding Your or Customer Content

a. You are responsible for Your Content. You represent and warrant that you are the sole author of, own, or otherwise control all of the rights of Your Content or have been granted explicit permission from the rights holder to submit Your Content; Your Content was not copied from or based in whole or in part on any other content, work, or website; Your Content was not submitted via the use of any automated process such as a script bot; use of Your Content by us, third party services, and our and any third party users will not violate or infringe any rights of yours or any third party; Your Content is truthful and accurate; and Your Content does not violate the Guidelines and Policies or any applicable laws

b. If Your Content is a review, you represent and warrant that you are the sole author of that review; the review reflects an actual dining experience that you had; you were not paid or otherwise remunerated in connection with your authoring or posting of the review; and you had no financial, competitive, or other personal incentive to author or post a review that was not a fair expression of your honest opinion.

c. You assume all risks associated with Your Content, including anyone's reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. While we reserve the right to remove Content, we do not control actions or Content posted by our Customers and do not guarantee the accuracy, integrity or quality of any Content. You acknowledge and agree that Content posted by Customers and any and all liability arising from such Content is the sole responsibility of the Customer who posted the content, and not VeggiesWala.

5. Content Removal

We reserve the right, at any time and without prior notice, to remove, block, or disable access to any Content that we, for any reason or no reason, consider to be objectionable, in violation of the Terms or otherwise harmful to the Services or our Customers in our sole discretion. Subject to the requirements of applicable law, we are not obligated to return any of Your Content to you under any circumstances. Further, the Restaurant reserves the right to delete any images and pictures forming part of Customer Content, from such Restaurant's listing page at its sole discretion.

6. Third Party Content and Links

a. Some of the content available through the Services may include or link to materials that belong to third parties, such as third party reservation services or online food delivery/ordering. Please note that your use of such third party services will be governed by the terms of service and privacy policy applicable to the corresponding third party. We may obtain business addresses, phone numbers, and other contact information from third party vendors who obtain their data from public sources.

b. We have no control over, and make no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness or quality of any product, services, advertisements and other content appearing in or linked to from the Services. We do not screen or investigate third party material before or after including it on our Services.

c. We reserve the right, in our sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the content accessible on the Services. Where appropriate, we may in our sole discretion and without any obligation, verify any updates, modifications, or changes to any content accessible on the Services, but shall not be liable for any delay or inaccuracies related to such updates. You acknowledge and agree that VeggiesWala is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.

d. Third party content, including content posted by our Customers, does not reflect our views or that of our parent, subsidiary, affiliate companies, branches, employees, officers, directors, or shareholders. In addition, none of the content available through the Services is endorsed or certified by the providers or licensors of such third party content. We assume no responsibility or liability for any of Your Content or any third party content.

e. You further acknowledge and agree that VeggiesWala is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. Without limiting the generality of the foregoing, we expressly disclaim any liability for any offensive, defamatory, illegal, invasive, unfair, or infringing content provided by third parties.

7. Customer Reviews

a. Customer reviews or ratings for Restaurants do not reflect the opinion of VeggiesWala. VeggiesWala receives multiple reviews or ratings for Restaurants by Customers, which reflect the opinions of the Customers. It is pertinent to state that each and every review posted on VeggiesWala is the personal opinion of the Customer/reviewer only. VeggiesWala is a neutral platform, which solely provides a means of communication between Customers/reviewers including Customers or restaurant owners/representatives with access to restaurant business page. The advertisements published on the VeggiesWala Platform are independent of the reviews received by such advertisers.

b. We are a neutral platform and we don't arbitrate disputes, however in case if someone writes a review that the restaurant does not consider to be true, the best option for the restaurant representative would be to contact the reviewer or post a public response in order to clear up any misunderstandings. If the Restaurant believes that any particular Customer's review violates any of the VeggiesWala' policies, the restaurant may write to us at team@VeggiesWala.com and bring such violation to our attention. VeggiesWala may remove the review in its sole discretion if review is in violation of the Terms, or content guidelines and policies or otherwise harmful to the Services

IX. Content guidelines and privacy policy

1. Content Guidelines

You represent that you have read, understood and agreed to our Guidelines and Polices related to Content

2. Privacy Policy

You represent that you have read, understood and agreed to our Privacy Policy. Please note that we may disclose information about you to third parties or government authorities if we believe that such a disclosure is reasonably necessary to (i) take action regarding suspected illegal activities; (ii) enforce or apply our Terms and Privacy Policy; (iii) comply with legal process or other government inquiry, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process/notice served on us; or (iv) protect our rights, reputation, and property, or that of our Customers, affiliates, or the general public

XIII. Additional Terms and Conditions for Customers using the various services offered by VeggiesWala:

1. ONLINE ORDERING:

a. VeggiesWala provides online ordering services by entering into contractual arrangements with restaurant partners (“Restaurant Partners”) and Stores (as defined below) on a principal-to-principal basis for the purpose of listing their menu items or the Products (as defined below) for online ordering by the Customers on the VeggiesWala Platform.

b. The Customers can access the menu items or Products listed on the VeggiesWala Platform and place online orders against the Restaurant Partner(s)/Store(s) through VeggiesWala.

c. Your request to order food and beverages or Products from a Restaurant Partner or a Store page on the VeggiesWala Platform shall constitute an unconditional and irrevocable authorization issued in favour of VeggiesWala to place online orders for food and beverages or Products against the Restaurant Partner(s)/Store(s) on your behalf.

d. Delivery of an order placed by you through the VeggiesWala Platform may either be undertaken directly by the Restaurant Partner or the Store against whom you have placed an order, or facilitated by VeggiesWala through a third-party who may be available to provide delivery services to you (“Delivery Partners”). In both these cases, VeggiesWala is merely acting as an intermediary between you and the Delivery Partners, or you and the Restaurant Partner or the Store, as the case may be.

e. The acceptance by a Delivery Partner of undertaking delivery of your order shall constitute a contract of service under the Consumer Protection Act, 2019 or any successor legislations, between you and the Delivery Partner, to which VeggiesWala is not a party under any applicable law. It is clarified that VeggiesWala does not provide any delivery or logistics services and only enables the delivery of food and beverages or Products ordered by the Customers through the VeggiesWala Platform by connecting the Customers with the Delivery Partners or the Restaurant Partners or the Store, as the case may be.

f. Where VeggiesWala is facilitating delivery of an order placed by you, VeggiesWala shall not be liable for any acts or omissions on part of the Delivery Partner including deficiency in service, wrong delivery of order, time taken to deliver the order, order package tampering, etc.

g. You may be charged a delivery fee for delivery of your order by the Delivery Partner or the Restaurant Partner or the Store, as the Delivery Partner or the Restaurant Partner or the Store may determine (“Delivery Charges"). You agree that VeggiesWala is authorized to collect, on behalf of the Restaurant Partner or the Delivery Partner or the Store, the Delivery Charges for the delivery service provided by the Restaurant Partner or the Store or the Delivery Partner, as the case may be. The Delivery Charges may vary from order to order, which may be determined on multiple factors which shall include but not be limited to Restaurant Partner / Store, order value, distance, time of the day. VeggiesWala will inform you of the Delivery Charges that may apply to you, provided you will be responsible for Delivery Charges incurred for your order regardless of your awareness of such Delivery Charges.

h. In addition to the Delivery Charges, you may also be charged an amount towards delivery surge for delivery of your order facilitated by the Delivery Partner or the Restaurant Partner or the Store, which is determined on the basis of various factors including but not limited to distance covered, time taken, demand for delivery, real time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time (“Delivery Surge"). You agree that VeggiesWala is authorized to collect, on behalf of the Restaurant Partner or the Delivery Partner or the Store, the Delivery Surge for the delivery service provided by the Restaurant Partner or the Store or the Delivery Partner, as the case may be. The Delivery Surge may vary from order to order, which may be determined on multiple factors which shall include but not be limited to Restaurant Partner / Store, order value, distance, demand during peak hours. VeggiesWala will use reasonable efforts to inform you of the Delivery Surge that may apply to you, provided you will be responsible for the Delivery Surge incurred for your order regardless of your awareness of such Delivery Surge.

i. In respect of the order placed by You, VeggiesWala shall issue documents like order summary, tax invoices, etc. as per the applicable legal regulations and common business practices.

A. Online Ordering with Restaurant Partners:

a. All prices listed on the VeggiesWala Platform are provided by the Restaurant Partner at the time of publication on the VeggiesWala Platform and have been placed as received from the Restaurant Partner. While we take great care to keep them up to date, the final price charged to you by the Restaurant Partner may change at the time of delivery. In the event of a conflict between price on the VeggiesWala Platform and price charged by the Restaurant Partner, the price charged by the Restaurant Partner shall be deemed to be the correct price except Delivery Charge of VeggiesWala.

b. Pickup/Takeaway: When You opt for a Pickup/Takeaway (as defined below) You agree to be solely liable to ensure compliance with the conditions governing the Takeaway at the time of placing the Order, and VeggiesWala shall not be liable in any manner in this regard. For the purpose of clarity, Pickup (in India)/Takeaway (in all other jurisdictions) would mean where a Restaurant Partner has agreed to provide an option to the Customers to collect the Order themselves from the Restaurant Partner on which such an Order is placed. VeggiesWala accepts no liability associated with food preparation by the Restaurant Partner accepting the Order, and all food preparation and hand over through Takeaway are the sole responsibility of the Restaurant Partner accepting the Order. The Pickup/Takeaway times for collection are provided by the Restaurant Partner and are only estimates.

C. General Terms and Conditions

a. VeggiesWala is not a manufacturer, seller or distributor of food and beverages or Products and merely places an order against the Restaurant Partner(s)/Store(s) on behalf of the Customers pursuant to the unconditional and irrevocable authority granted by the Customers to VeggiesWala, and facilitates the sale and purchase of food and beverages or Products between Customers and Restaurant Partners/Store(s), under the contract for sale and purchase of food and beverages or Products between the Customers and Restaurant Partners/Store(s).

b. VeggiesWala shall not be liable for any acts or omissions on part of the Restaurant Partner/Store(s) including deficiency in service, wrong delivery of order / order mismatch, quality, incorrect pricing, deficient quantity, time taken to prepare or deliver the order, etc.

c. The Restaurant Partner(s)/Store(s) shall be solely responsible for any warranty/guarantee of the food and beverages or Products sold to the Customer and in no event shall be the responsibility of VeggiesWala.

d. For the Customers in India, it is hereby clarified by VeggiesWala that the liability of any violation of the applicable rules and regulations made thereunder shall solely rest with the sellers/brand owners, vendors, Restaurant Partner(s)/Store(s), importers or manufacturers of the food products, Products or any Pre Packed Goods accordingly. For the purpose of clarity Pre-Packed Goods shall mean the food and beverages items which is placed in a package of any nature, in such a manner that the contents cannot be changed without tampering it and which is ready for sale to the customer or as may be defined under the Food Safety and Standards Act, 2006 from time to time.

e. Please note that some of the food and beverages or Products may be suitable for certain ages only. You should check the dish you are ordering and read its description, if provided, prior to placing your order. VeggiesWala shall not be liable in the event the food and beverages or the Product ordered by You does not meet your dietary or any other requirements and/or restrictions.

f. While placing an order you shall be required to provide certain details, including without limitation, contact number and delivery address. You agree to take particular care when providing these details and warrant that these details are accurate and complete at the time of placing an Order. By providing these details, you express your acceptance to VeggiesWala's terms and privacy policies.

g. You or any person instructed by you shall not resell food and beverages or Products purchased via the VeggiesWala Platform.

h. The total price for food ordered, including the Delivery Charges and other charges, will be displayed on the VeggiesWala Platform when you place your order, which may be rounded up to the nearest amount. Customers shall make full payment towards such food or Products ordered via the VeggiesWala Platform.

i. Any amount that may be charged to you by VeggiesWala over and above the order value, shall be inclusive of applicable taxes.

j. Delivery periods/Takeaway time quoted at the time of ordering are approximate only and may vary.

k. Personal Promo code can only be used by You subject to such terms and conditions set forth by VeggiesWala from time to time.

l. Cancellation and refund policy:

i. You acknowledge that (1) your cancellation, or attempted or purported cancellation of an Order or (2) cancellation due to reasons not attributable to VeggiesWala, that is, in the event you provide incorrect particulars, contact number, delivery address etc., or that you were unresponsive, not reachable or unavailable for fulfillment of the services offered to you, shall amount to breach of your unconditional and irrevocable authorization in favour of VeggiesWala to place that Order against the Restaurant Partners/Store(s) on your behalf (“Authorization Breach"). In the event you commit an Authorization Breach, you shall be liable to pay the liquidated damages of an amount equivalent to the Order Value. You hereby authorize VeggiesWala to deduct or collect the amount payable as liquidated damages through such means as VeggiesWala may determine in its discretion, including without limitation, by deducting such amount from any payment made towards your next Order

ii. There may be cases where VeggiesWala is either unable to accept your order or cancels the order, due to reasons including without limitation, technical errors, unavailability of the item(s) ordered, or any other reason attributable to VeggiesWala, Restaurant Partner/Store or Delivery Partner. In such cases, VeggiesWala shall not charge a cancellation charge from you. If the order is cancelled after payment has been charged and you are eligible for a refund of the Order Value or any part thereof, the said amount will be reversed to you.

iii. No replacement / refund / or any other resolution will be provided without Restaurant Partner’s/Store(s)’ permission.

iv. Any complaint, with respect to the Order which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order or food and beverages or Products, poor quality, You will be required to share the proof of the same before any resolution can be provided.

v. You shall not be entitled to a refund in case instructions placed along with the Order are not followed in the form and manner You had intended. Instructions are followed by the Restaurant Partner /Store on a best-efforts basis.

vi. All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in your account based on respective banks policies.

2. FOOD HYGIENE RATINGS:

a. The Food Hygiene Ratings ("Hygiene Rating(s)") is an initiative of VeggiesWala in partnership with certified auditors ("Hygiene Auditor(s)") to audit restaurants. The Customer acknowledges that VeggiesWala is merely acting as a facilitator in the hygiene audit process and does not conduct any hygiene audit by itself.

b. The Customer understands and agrees that the Hygiene Rating(s) displayed on the VeggiesWala Platform are for informational purposes only and merely indicate the hygiene standards of a restaurant at the time such audit is conducted by the Hygiene Auditor(s). The Hygiene Rating(s) shall not be deemed to be an indicator to the food quality standards maintained by a restaurant.

c. Validity:
i. The validity of the Hygiene Rating(s) displayed on the VeggiesWala Platform shall be for a period of six (6) or twelve (12) months, as the case may be, from the date of last audit as displayed on the VeggiesWala Platform.
ii. VeggiesWala reserves the right to remove the Hygiene Rating(s) for a restaurant upon expiry of the validity of the Hygiene Rating(s), without any prior intimation to the Customer.

d. Disclaimer and Liability:
i. The Hygiene Rating(s) that are displayed on the VeggiesWala Platform are on an 'as available' basis, based on the data provided to VeggiesWala by the Hygiene Auditor(s) for a restaurant and VeggiesWala disclaims all warranties with respect to the Hygiene Rating(s) or any information displayed in this regard on the VeggiesWala Platform.
ii. Any actions taken by a Customer relying upon the Hygiene Rating(s) or any information displayed in this regard on the VeggiesWala Platform shall be strictly at such Customer's own risk and VeggiesWala shall in no manner be held liable for any losses or damages that may arise in connection with the use of this information or any inaccuracy, invalidity or discrepancy in the Hygiene Rating(s). VeggiesWala expressly disclaims all liabilities that may arise in connection to the reliance by a Customer on such Hygiene Rating(s) including without limitation, any consumption of food or any other items served at a restaurant, or any other services that may be provided by a restaurant.
iii. VeggiesWala shall under no circumstances be held liable if a restaurant does not display the correct and accurate Hygiene Rating(s) on its restaurant premises, website or any other platform.

e. The Customer acknowledges that the Hygiene Rating(s) as displayed on the VeggiesWala Platform shall under no circumstances be construed to be a proof of the hygiene standards or practices that are being adopted by the restaurant and such Hygiene Rating(s) shall not be used as evidence in a court of law or governmental authority or disputed in any manner whatsoever. The Customer further understands that the restaurant is solely responsible to maintain the hygiene and food safety standards in compliance with the applicable laws.

f. Contact Us: You may contact us at team@VeggiesWala.com for any further queries with regard to Hygiene Ratings.

b. Cancellation, Return and Refund:

i. Cancellation by Customer: In the event of request for cancellation of the order before its delivery, VeggiesWala may accept the request for cancellation of the order and refund the amount up to the Order Value to the Customer within a reasonable period of time, provided that it shall be the sole discretion of VeggiesWala to accept or reject the request for cancellation of order. VeggiesWala shall have the right to charge a cancellation fee from the customer if the merchant is charging a cancellation fee from VeggiesWala.

ii. Cancellation by VeggiesWala: There may be cases where VeggiesWala is either unable to accept the order or cancels the order, due to any reasons including without limitation, technical errors, non-availability of the Nutrition Product, or non-availability of the desired quantity of the Nutrition Product ordered by the Customer, non-availability of the service, inaccuracies or errors in pricing information, inaccurate particulars such as contact number, address, etc. provided by the Customer, unresponsive Customer, etc. In such cases, You accept and acknowledge that VeggiesWala reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever, without assigning any reason to the Customer, and the Customer shall accept and undertake that the same is acceptable and he/ she/ it will not contest/ raise any dispute on the same.

iii. If the order is cancelled after payment has been charged and the Customer is eligible for the refund of the Order Value or any part thereof in accordance with the policies of VeggiesWala, the said amount will be reversed in the Customer’s account of the same source. In the event the Customer has provided incorrect particulars, e.g., contact number, delivery address etc., or that the Customer was unresponsive, not reachable or unavailable for fulfillment of the services offered to them, the Customer will not be eligible for any refunds.

iv. VeggiesWala's decision of cancellation of order shall be final and VeggiesWala shall not be liable for such cancellation(s) whatsoever;

v. Refund or Replacement: In certain cases, VeggiesWala may offer replacement or refund, as it may in its sole discretion decide, on the Nutrition Products ordered by the Customer via the VeggiesWala Platform, and the same shall be subject to terms and conditions as detailed below. For clarity, replacement or refund shall be subject to the Customer returning the Nutrition Product delivered to them.

vi. Replacement or Refund of the Nutrition Product can be made in cases where the Nutrition Product(s) delivered to the Customer do not match the Order; or the Nutrition Product(s) delivered are past or near their expiry date as per applicable law ; or Nutrition Products which were damaged (includes unsealed) during delivery or wrong order is delivered. Please note, do not accept the delivery of any Product which has a tampered seal. If after opening the Nutrition Product package, the Product is found to be damaged, ther resolution will be provided without Merchant(s)’ permission, unless otherwise provided under the applicable law.

vii. VeggiesWala shall offer replacement or refund of the Nutrition Product only if the Customer raises a concern with the customer care/chat support within 14 days from the receipt of the Nutrition Product. Further, the Customer shall not be allowed to raise more than one return request per order on the VeggiesWala Platform. The return request may be for multiple products associated with the same order.

viii. You may initiate the return request via the in app chat support or you may write to us at  team@VeggiesWala.com.

ix. Upon receiving the return request, VeggiesWala shall first verify the nature of the request, and may request image(s) of Nutrition Product mentioned in the return request to validate the authenticity of the return request. Once verified that the claim is genuine, VeggiesWala may require the Customer to return the Nutrition Product to such person and at such time as may be intimated by VeggiesWala. The Customer will be required to pack the Nutrition Product(s) in the original packaging before collection.

x. Once the Nutrition Product is returned, the same shall then be verified to check whether it matches the description raised in the return request by the Customer; and/or if the seal is intact; and/or if the Nutrition Product returned is in a non damaged condition. VeggiesWala shall process the refund or replacement only after it has received confirmation from the concerned Merchant with regard to the genuineness of the return request. Refund will be initiated within 07 (seven) days from the verification of the return request.

xi. In the event You have provided incorrect particulars, e.g., contact number, delivery address etc., or that You were unresponsive, not reachable or unavailable for fulfillment of the services offered to You, You will not be eligible for any refund or replacement.

xii. Any complaint, with respect to the Order which shall include instances but not be limited to spillage of Nutrition Product, foreign objects in Nutrition Product, delivery of the wrong order or, poor quality, You will be required to share the proof of the same before any resolution can be provided.

xiii. You shall not be entitled to a refund or replacement in case instructions placed along with the Order are not followed in the form and manner You had intended. Instructions are followed by the Merchant on a best-efforts basis.

xiv. Refund Process: Once verified by VeggiesWala, if the request for refund is genuine, refund shall be processed in the same manner as they are received. Unless refunds have been provided to the Customer in the form of VeggiesWala credits, the refund amount will reflect in your account based on respective banks policies.

xv. Products not eligible for Return: Unless otherwise provided under the applicable law, the Nutrition Products shall not be eligible for a return or replacement under cases where the Nutrition Product has been opened, used or disfigured; If the Product is tampered; If the packaging and/or packaging box and/or packaging seal of the Product has been tampered with; If the packaging on the Product and/or the detail page of the Product mentions that the said product is non-returnable; Any accessories/freebies supplied with the Nutrition Product are missing; If the Nutrition Product does not have serial number / UPC number/ barcode affixed, which was present at the time of acceptance of the said products by the Customer from the Delivery Partner; If any damage/defect which is not covered under the manufacturer's warranty. If the product is damaged due to misuse. Please note that the Nutrition Product would not be eligible for return in case of issues/claims related to allergies. The Customer should consult with a doctor/medical expert before purchasing the Nutrition Product.

xvi. However, VeggiesWala may accept a return request if the Nutrition Products are defective, deficient or spurious or misbranded.

xvii. It shall be the sole discretion of VeggiesWala to decide whether the product is eligible to be returned or not and VeggiesWala’s decision shall be final and binding on the Customers.

c. Review Guidelines for Nutrition Products: While we welcome our Customer’s opinion and descriptions of their experience(s), You agree and acknowledge that your reviews and photos, as well as your profile and the comments you share regarding Nutrition Products, are subject to the guidelines as detailed below:

i. Only one review for each online order transaction for Nutrition Product can be submitted and your most recent experience counts. You may edit and update your review based on subsequent orders at any time. Please note, reviews about old Product experiences (more than 6 months old) will be deleted from the VeggiesWala Platform.

ii. Most of the Nutrition Products require at least one month of regular use to become effective, hence it is recommended that you share a descriptive review about your experience post using the Nutrition Product for at least a month.

iii. VeggiesWala may in its sole discretion remove or moderate the reviews altogether without any notice if; any review is filled with junk, foul/abusive/hateful language, threats, and lewdness and/or if the review is irrelevant, inappropriate, or includes promotional content, and/or reviews with similar digital signatures, and/or reviews based on any already disclaimed or informed policies and practices of a merchant, and/or if the review is plagiarised (in full or in part). This also includes (but is not limited to) derogatory comments on someone's protected characteristics (e.g. race, gender, religion) or indication of a personal vendetta against VeggiesWala, Merchants and their associates.

iv. Please note, if your review for a Nutrition Product has been removed or moderated by VeggiesWala and if you repost another experience for the same Product, we reserve the right to remove that review too, even though such review might be in line with our content guidelines. In the case of spam, VeggiesWala may restrict your review activity on VeggiesWala.

v. The content added by You shall be in compliance with these terms as well as the applicable law.

d. Photo Guidelines for Nutrition Products: Violation of the below mentioned pointers may lead to deduction of reduced visibility or deletion of your photos -

i. Photos that are exact duplicates of other photos, multiple clicks of the same product taken from a different angles

ii. Plagiarized photos

iii. Photos of others posted without their permission

iv. Photos that contain promotional content

v. Photos that contain subject such as people in it

vi. Photos that are blurry or unclear

vii. Photos that contain text, or are not related to Nutrition product

viii. Photos of packed product /packaging

ix. Photos containing watermarks or write-ups of any kind

x. Photos containing and focussing on subjects other than the Nutrition product

xi. Unpleasant photos that ruin people's experience

XV. Termination of your access to the services

  1. You can delete your account at any time by contacting us via the "Contact Us" link at the bottom of every page or by following this process: Go to Profile > Setting > Security > click on the 'Delete Account' button and ceasing further use of the Services.
  2. We may terminate your use of the Services and deny you access to the Services in our sole discretion for any reason or no reason, including your: (i) violation of these Terms; or (ii) lack of use of the Services. You agree that any termination of your access to the Services may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services

XVI. Contact Us:

1. Details of the Company

  • Legal Entity Name: VeggiesWala Private Limited (formerly known as VeggiesWala Private Limited )
  • CIN: U74999HR2020PTC085660
  • Registered Address: 240, Satyanagar Shahbad Markanda – 136135 HR
  • Corporate Address: 288 , New Grain Market Shahabad Markanda – 136135 HR
  • Details of website and Application: www.VeggiesWala.com (“Website”) and “VeggiesWala” application for mobile and handheld devices
  • Contact Details: team@VeggiesWala.com

2. Customer Care Channels

  • For any order related issue, you may first reach out to us via chat support on the VeggiesWala app for real time basis resolution.
  • You may write to us at team@VeggiesWala.com and we will strive to resolve your order related grievance within the timelines prescribed under applicable laws.
  • For a complaint raised on team@VeggiesWala.com, you will receive a unique ticket number to track the status of your complaint.
  • In case you do not receive a satisfactory response from the chat support and team@VeggiesWala.com as the case maybe, you can escalate the matter to our Grievance Officer by giving reference of the ticket number generated from team@VeggiesWala.com and we shall address your concern within an estimated time of forty-eight (48) hours.